Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Our contact details:
Telephone: 07973 432004
Email: info@justwildbarn.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)
Health and safety information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Records of meetings and decisions
Information relating to compliments or complaints
Information relating to sponsorship
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract
Where we get personal information from:
People directly
How long we keep information
We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying UK tax accounting requirements.
We aim to destroy any paper copies of your personal data as soon as they have served their purpose (e.g. once information has been entered into a system). In the cases where we need to keep paper copies for longer, we ensure that they are stored securely and access is limited.
Where we have an ongoing working relationship with you and/or you have consented to receiving information from us, we will retain information beyond these timescales for the effective management of our contract and communication.
Who we share information with
Other organisations
Organisations we’re legally obliged to share personal information with
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
23 April 2024